Compliments & Complaints

At New Key we want to know if you are happy or unhappy.

  1. First speak to your own support.
  2. Email or speak to Sharon Abbott: sharon@newkey.org.uk
    01803 863778
  3. Email or speak to Gary Kent: gary@newkey.org.uk
    01803 863778
  4. Speak to an independent advocate to help you have your say.
  5. Speak to Social Services.
  6. Speak to Care Quality Commission:Care Quality Commission
    National Correspondence
    Citygate
    Gallowgate
    Newcastle upon Tyne NE1 4PA
    Email: enquiries@cqc.org.uk
    Telephone: 03000 616161